Frequently Asked Questions

Arlmont heating oil Arlington MAHow long have you been in business?
Arlmont Fuel has been owned and operated by the Allen family for over 60 years. We are committed to our community and to our fuel oil customers.
What options to I have for making a payment?
You can pay by check or credit card - and you can pay online. Please check our payment options page for details.
Did I hear that you offer a discount for prompt payment?
Yes! We discount your delivery by 5¢ per gallon if you pay within 10 days.
What should I do if my heat and/or hot water stops working?
  1. Be sure that the oil burner switch is on.
  2. Check that the thermostat is set above room temperature.
  3. Make sure that there is oil in the tank.
  4. Press the re-set button on relay. ONCE ONLY!
  5. Check to see if flame comes on.
  6. If burner does not run at all, check for blown or loose fuse.
If you complete all steps with no luck, call us any time, day or night at 781-643-1400 for emergency service.
Fill Location - Oil Delivery What is a 'fill-location' and how do I find mine?
A fill location is simply the location on your house where we deliver the oil. To describe where your fill location is, imagine you are standing on your street looking directly at the front of your house. Is the fill location on the left side of the house, right side of the house, front of the house, or in the back of the house? This information will help us know where to deliver your oil.
Arlmont Fuel Payment Plans How do I setup Fuel Assistance or a Budget Plan?
Here at Arlmont Fuel, our goal is to keep you warm through the winter. We proudly welcome those who qualify for fuel assistance. We also provide budget plans to get you through those difficult months. Check out our Fuel Assistance and Budget Plans page for details.
What's included in a 'cleanout'?
A cleanout with Arlmont Fuel includes a system evaluation, efficiency test, replacement nozzle, filters, strainers, brush flues, and a smoke pipe check.
We offer all new customers a FREE first-year cleanout.